Need to File a Claim?
We’re Here to Help.
Submit claims, check your coverage, and find a repair location-all in one place.
Three Easy Options to Submit a Claim
SELF-SERVE
CLAIMS PORTAL
FREE, Easy to Sign-up
Submit Claim Documents
Monitor Claims Approval
CALL CLAIMS
SUPPORT
Available M-F: 8AM-8PM ET
Saturday: 8AM-6:30PM ET
877-950-3200
EMAIL
CLAIMS
Email: claims@ntpco.com
Initiate Claims Process
Submit Claim Documents
Watch our three-part video series to see how effortlessly you can sign up andstart using your self-service customer portal!
We have 6,000+ Service Center Locations
Use the Service Locator below to find one of our Preferred Partners now!
It’s easy to get back on the road.
Our Simple Claims Process
For Customers:
1
.
Find a Repair Provider
Use our [Preferred Repair Locator Tool] to select a provider near you.
2
.
Call the Shop
Confirm they service your truck’s make and ask about their repair schedule.
3
.
Mention Your Coverage
Let them know up front you have an NTP Vehicle Service Contract (VSC).
4
.
Authorize Diagnosis
Give the green light for them to inspectand diagnose the issue.
For Servicers:
1
.
Review Guidelines
Ensure all claim details align with the [Servicer Claims Process Guidelines].
2
.
Submit & Complete
Once documents are submitted, we’ll review and authorize. After the repair, sign and return the approval letter to receive payment.
Need help?
Are you ready to join the leaders in commercial vehicle protection?
Portal Demo
Portal Demo Registration
Check Coverage and Report a Claim
Check Status and Upload
