First things first! Create your online profile through our portal at Sign in – NTP-P2K Portal. This profile will give you 24/7/365 access to:

• A copy of your Vehicle Service Contract (VSC)
• The ability to find repair facilities anywhere in the country.
• Allow you to directly file a claim.
• Follow along in the claims process.

Claims Portal: Sign in – NTP-P2K Portal

• Available 24/7/365 to report a claim and submit claim documentation

National Truck Protection/P2K Claims Operation Business Hours:

• Call Center: 888-883-2632
• Mon–Fri: 8:00 AM – 8:00 PM EST
• Sat: 8:00 AM – 6:30 PM EST

Coverage is limited to the specific coverages that were opted for at the time of purchase, and the specifics can be found within your coverage agreement. Key places of focus are:

• “Section 2” (first page), “Vehicle Service Contract Coverage”
  • This first section describes the items selected for coverage.
• “III. General Provisions”
  • “B. Agreement Period and Coverage Limitations”
    • This section describes any Limits of Liability of coverage for the agreement.
  • “III. C. Coverages and Covered Components”
    • This section describes in detail the specifically listed covered items within the selected coverages of “Section 2.”
• IV. Limitations and Exclusions”
  • “C. Maintenance Requirements”
    • This section reminds you that the unit under coverage must be maintained to OEM standards for coverage to be considered.

If your truck experiences a mechanical breakdown:

• Stop operating the vehicle to prevent additional damage.
• If you need assistance in finding a repair facility, use your portal login to find our extensive list of Preferred (PRP) and Certified facilities in and around your area.
• If (by chance) there is not a listed facility close by, you are free to utilize any OEM or ASE-certified facility in your area.
  • Like choosing any other repair facility, you’ll want to confirm that they are both available and able to work on your unit.
• Inform your chosen repair facility that you have an NTP Vehicle Service Contract and confirm that they are able and willing to work directly with NTP throughout the claim and repair process.
• Contact NTP to let us know about the claim before approving any repairs.
• Authorize your chosen repair facility to inspect the failure of your truck to determine the cause of the failure.
  • We do require that all claims have prior authorization before the repair itself begins to be considered for coverage.

PRP shops offer additional advantages to Certified Shops, including:

• PRP offers discounted pricing, and these savings can be passed along to the customer if their repair qualifies.
• Faster approval process as they are familiar with our claims process, which could mean a faster turnaround for repairs.
• Automated Approval Process on select claims.

A Certified Repair Facility has been authorized to complete repairs under your Vehicle Service Contract. However:

• They do not offer the same benefits as the PRP.
• NTP does not guarantee any repairs for a certified repair facility.

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• Once the repair facility submits all required documentation:
  • All claims are reviewed in an expedited manner, as we understand downtime impacts the livelihood of the owner/driver; however, the timeframe can vary depending on the complexity of the failure and when the final documentation is received from the repair facility.
• Your deductible is paid directly to the repair facility once the repairs are completed. Any non covered charges are also your responsibility. (Paid on each new claim)