You Can Trust
Geoff Stigler, Chief Commercial Officer, shares equipment repair costs on Arrow’s Successful Driver podcast.
Quality Repairs By Quality Partners
We’ve spent a lot of time and effort over nearly 40 years building solid relationships with our repair facility partners for one simple reason – so they take great care of our customers. We count on every one of the 5,000+ facilities we work with throughout North America to make quality repairs in a timely manner so our customers can get back on the road safely. We respect the cost of operating a repair facility so that’s why we are known for paying repair costs quickly, with 88% of all payments being made THE SAME DAY the finished repair is invoiced.
Every one of our repair facility partners is certified, so we know our customers are literally in good hands when they need a repair. We also have a growing network of Preferred Repair Partners (PRP) who commit to the guidelines of our PRP so our customers will always find consistent craftsmanship, pricing and service at facilities all over the land. If you are interested in more information on the PRP program, please click the link below.
The Benefits of Being an NTP Repair Facility
Work with the Leader
When you work with NTP, you’re working with the aftermarket warranty leader, trusted by OEM, multi-unit and independent repair facilities everywhere.
Work with the Best Customer Service Team
NTP Customer Service and Claims Specialists are known as the best in the industry. Many are certified mechanics so you know you’re talking to someone who understands the complexity of truck equipment.
Work with a Trusted Partner
We’ve got to have trust in our repair facilities partners because we are trusting you to take care of our customers. So we shoot straight and collaborate on behalf of the customer so they can get back on the road…and you get paid promptly!
Get Listed on Our Repair Facility Locator
Every active repair facility partner is listed on our Repair Facility Locator that is available to every one of our thousands of warranty customers and anyone who clicks the link on our website. This gives you thousands of opportunities to increase your repair volume.
Submitting a Repair Claim? We’ve Got the Right Tools
Submitting a repair claim for an approval to begin work is easy. You can choose any one of three tools in our toolbox:
- The Repair Facility Self-Service Portal: this terrific app allows you to go online, login to your personal portal and submit parts photo’s, repair details and repair estimates. Click here to login or sign up.
- Email us at [email protected]
- Call us at 877-950-3200.
No matter what tool you use, the next step is for us to determine a customer’s warranty benefit. So we’ll need you to provide us with:
- A detailed repair estimate with technicians notes and part numbers
- Photos of the components from the vehicle that failed
- An ECM download (only if the repair is to engine components)
- Photos of the VIN and the current odometer reading (so we can verify the customer’s warranty is in force)
What Happens Next?
Once we receive this information one of our experienced claims technicians will determine if the repairs needed are covered by the customers warranty. If some or all of the repairs are covered, the technician will tell you the warranty benefit (cost) that can be applied to the repair. We’ll send you a written approval with a detailed breakout of the approved items. You can then start the repair.
When the repair is finished, just send our claims team the assigned approval form, verifying completion of the work, and we’ll issue payment immediately, and directly to your shop. We understand the value of being paid in a timely manner. That’s why 88% of all our repair claims are paid within 24 hours of the completed paperwork being received.
Now, the customer, who we both want to please, can get back on the road where they can earn a living.
Three easy ways to submit a claim or get help when you need us:
What They Say About Us
“When a customer comes in with a really bad repair, the last thing they want is for the claims approval to drag out. They want to get back on the road. NTP does a great job at standing behind their warranty, approving repair costs quickly and staying in touch with the customer.”
CENTRAL TEXAS RIG REPAIR
RYDER VEHICLES SALES MANAGER
“The best thing about NTP is their claims and customer service team. They are smart, thorough and easy to deal with on repair claims and importantly, paying for repairs on time. We recommend them all the time.”